Return Policy

RETURN AND EXCHANGE POLICY:

You may, at anytime, cancel an unprocessed or in progress order (before the ship notice) for a full no questions asked refund.

You may return or exchange new, unopened items within 30 days of delivery for a full refund (minus shipping fees). We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc.).

Errors, defects and other product issue returns:

1. Return for refunds are now 24 hour DOA (dead on arrival) only.
If you have not inspected your items within 24 hours of receipt, it is no longer eligible for a refund. You may return for credit, at your expense.

2. Clearomizers and Cartomizers are eligible for return/exchange for DOA (dead on arrival) ONLY.
Due to the nature of clearomizers and cartomizers and not being able to know what battery, voltage or liquids you are using we cannot warranty the length of “time” a carto/clearo will last. Coils pop, coils overheat.

3. Return shipping costs will be paid by Electric Vapors,LLC for 24 hour DOA (dead on arrival) only.
We do not incur the cost for shipping of any return for any product after a 24 hour period after you receive the order. Test your purchase, make sure it fits the devices you need it to, make sure it works.

4. No item can be returned for different item.
If it is defective, goes defective or is DOA (dead on arrival), it gets swapped for the same item unless it is no longer in stock. We will not swap a “bad” 650 battery for a 1100 battery, etc..

5. Shipping charges are not refunded or paid for any other reason outside of 24 hour DOA (dead on arrival) or an obvious mistake by Electric Vapors, LLC.  It is your responsibility to check your items, USPS is a separate entity and there is no profiteering in shipping charges.

6. The customer will cover the cost to ship back any product after 24 hours regardless of status of item.  You must notify us within this period for shipping consideration.

7. Claimed defectives and general returns.
If an item is claimed to be defective and it is returned and it tests ok, it will not be shipped back out unless shipping charges are covered by the customer. You may receive a credit on your store account as long as it is in a resalable condition, subject to the actual item in question and the level of ambiguity of “defective” interpretation (example: something doesn’t work on “your” eGo but works on ours etc…) refunds will not be given on working items.

8. We are not responsible for any issues you may encounter with our products being used with another vendors products.
We can only guarantee our products work with products we sell and cannot foresee any and all potential issues that may come from using a different manufacturers item with a product we sell. The eCig market is quite fractured with Chinese factories all competing with each other for new designs, in some cases one eGo will not work with another, one drip tip will not fit another device, this is rare but does happen.

9. The warranty for any item not covered above is 90 days.
This does not include items that are physically damaged or look like they have not been taken care of. Batteries in particular can wear out in 90 days if they are constantly is use and charged, batteries have a finite amount of charge ability in them. If you have something that is no longer working, you can send it back, we will evaluate it. This warranty does not include cracked screens on APV’s, broken tanks, cracked glass or anything that would indicate user caused damage, we do not cover missing or broken springs or internal parts and all parts must be returned.

10. Deliveries to a Business location are not covered under any warranty unless you have requested signature delivery. This is to ensure only you have handled the package.

To Return any item(s) you MUST send via USPS First Class or Priority (your choice). Also you must include a copy of your original receipt, or a clearly written note describing what the item is, what the problem is and what you are expecting with the return and CLEARLY write your name and contact information on the envelope or include it with the return. You should use tracking on the return as we are not responsible for “lost” shipments coming back to us.

We welcome feedback on this policy in any areas you may feel are unfair or we have not addressed properly, contact us and we will find a way to make everyone happy.

PICTURES ARE TAKEN OF EACH COMPLETED ORDER PRIOR TO SHIPMENT TO ENSURE ACCURACY.

Electric Vapors, LLC © 2014  All Rights Reserved.

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